Return, Exchange, Cancellation & Refund Policy

Return, Exchange, Cancellation, Modification & Refund Policy

At BRINNS, our commitment is to ensure you are delighted with every purchase. We understand that plans can change and items may not always meet your expectations. This policy outlines everything you need to know about returns, exchanges, cancellations, modifications, and refunds.

1. Return & Exchange Policy

Timeframe

  • You have 7 days from the date of delivery to initiate a return or exchange.

Eligibility Conditions

  • Items must be unworn and unwashed.
  • All original tags must be attached.
  • Items must be returned in their original packaging.

How to Initiate a Return or Exchange

  • Contact our customer support team via our website or by email with your order details and reason for the return or exchange.

Exchange Availability

  • Exchanges are available for a different size or color, subject to stock availability.
  • If the requested item is out of stock, a refund will be processed as per the Refund Policy below.

2. Order Cancellation Policy

Timeframe

  • Orders may be cancelled within 24 hours of placement at no charge.
  • Orders that have already been shipped cannot be cancelled. Please refer to the Return & Exchange Policy upon receipt.

How to Cancel

  • Contact our customer service team immediately via email or phone with your order number and cancellation request.
  • Once processed, a confirmation email will be sent and a full refund will be issued to your original payment method within 4–5 business days.

Pre-Order & Custom Items

  • Pre-order and custom-made items are not eligible for cancellation once the order has been placed, due to their specific nature.

3. Order Modification Policy

Timeframe & Eligibility

  • Modifications to shipping address, size, color, or item quantity must be requested within 24 hours of order placement.
  • Once an order is processed and prepared for shipping, modifications may not be possible.

How to Modify an Order

  • Contact our customer service team as soon as possible with your order number and the specific changes required.
  • We will do our best to accommodate your request and communicate the next steps if a modification is not feasible.

Customer Responsibility

  • It is the customer’s responsibility to provide accurate order details at the time of purchase. BRINNS is not liable for errors made during the order process by the customer, but will make every effort to accommodate changes where possible.

4. Refund Policy

Return Shipping Costs

  • BRINNS covers all return shipping costs. Eligible returns receive a full refund with no deductions.

Refund Processing

  • Once the returned item is received and passes inspection, you will be notified of the approval or rejection of your refund.
  • Approved refunds are issued to the original payment method within 7-10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at web.brinnsretail@gmail.com.

Refunds for Cash on Delivery (COD) Orders

  • For COD purchases, refunds will be issued directly to your bank account. Please email us your account details and we will handle the rest.

5. Contact Us

For any questions, cancellations, modifications, or return requests, please reach out to our customer service team:

  • Email: web.brinnsretail@gmail.com
  • Phone: +91 9599942164

Thank you for choosing BRINNS. We value your trust and are committed to ensuring a seamless shopping experience.