Old-Returns & Exchange Policy

At BRINNS, our commitment is to ensure you are delighted with your purchase. We understand that there may be times when an item doesn't quite meet your expectations. That's why we've established a straightforward and customer-friendly Return and Refund Policy. Here’s everything you need to know about returning or exchanging an item with BRINNS.

Return and Exchange Policy

  • Time Frame: You have 14 days from the date you receive your item to decide if it's right for you. We offer hassle-free returns and exchanges within this period.
  • Condition for Return/Exchange: Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in their original packaging to qualify for a return or an exchange.
  • How to Initiate a Return or Exchange: To start a return or exchange process, simply reach out to our customer support team through our website or by sending an email with your order details and the reason for the return or exchange. We’ll take it from there.
  • Exchange Availability: We’re happy to exchange any item for a different size or color, subject to stock availability. If the item you want is out of stock, we will proceed with a refund in accordance with our Refund Policy below.

 

At BRINNS, we strive to provide our customers with a seamless shopping experience, from browsing our latest collections to the moment your purchase arrives at your doorstep. We understand that plans can change, and flexibility is key. Below, you will find our Cancellation & Modification Policy designed to accommodate your needs while ensuring that we can maintain high standards of service and product quality.

Order Cancellation

  • Time Frame: Customers may cancel their order within 24 hours of placement without any charge. We aim to process and ship orders as quickly as possible, so it's crucial to cancel within this timeframe.
  • How to Cancel: To cancel an order, please contact our customer service team immediately via email or phone with your order number and cancellation request. Our team will assist you with the process.
  • Cancellation Confirmation: Once your cancellation request has been processed, you will receive a confirmation email. If your order has not been shipped, you will receive a full refund to your original method of payment within 4-5 business days.
  • Late Cancellations: Orders that have already been shipped cannot be cancelled. In this case, please refer to our Return and Refund Policy upon receipt of your order.

Order Modification

  • Eligibility for Modifications: Order modifications, including changes to the shipping address, size, color, or item quantity, are subject to the same 24-hour timeframe as cancellations.
  • How to Modify an Order: If you need to modify your order, please contact our customer service team as soon as possible with your order number and detailed information about the changes you wish to make.
  • Processing Modifications: We will do our best to accommodate your request. However, once an order is processed and prepared for shipping, modifications may not be possible. In such cases, we will communicate the next best steps to ensure your satisfaction.

Refund Policy

  • Return Shipping Costs: At BRINNS, we value your satisfaction above all else. That’s why we cover all return shipping costs, making the process free and convenient for you.
  • Refund Processing: Once we receive your returned item and it passes inspection, your refund will be processed. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 
  • Refunds for COD: For purchases made via Cash on Delivery (COD), we will issue your refund directly to the bank account you provide. Simply email us your account details, and we'll handle the rest, ensuring a smooth and timely refund process.
  • No Deductions: Since BRINNS covers return shipping costs, you’ll receive a full refund, without any deductions, for all eligible returns.

*Note

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at web.brinnsretail@gmail.com.

Important Considerations

  • Pre-Order and Custom Items: Please note that pre-order and custom-made items are not eligible for cancellation or modification once the order has been placed, due to the specific nature of these orders.
  • Customer Responsibility: It is the customer's responsibility to provide accurate order details at the time of purchase. BRINNS is not liable for errors made during the order process by the customer, but we will make every effort to accommodate changes when possible.

Contact Us

Should you have any questions or need further assistance regarding our Return and Refund Policy, our dedicated customer service team is here to help. We’re committed to ensuring your shopping experience with BRINNS is enjoyable and satisfying. Simply email us at:- web.brinnsretail@gmail.com or call us at +91 9599942164

Thank you for choosing BRINNS for your fashion journey. We value your trust and look forward to delighting you with our collections.